Frequently Asked Questions

The frequent questions below will provide you with a broad overview of Aviva's CR programme activities, however, please view the latest CR report to obtain a more detailed picture.

Should you have any queries, please contact the csr.team@aviva.com.

Do you have a policy?

Yes, we have a corporate responsibility (CR) policy, which provides the minimum standards for managing risks and opportunities relating to the conduct of CR by the Aviva group. At Aviva, CR covers a broad spectrum of activities; the management of our relations with our employees, customers, suppliers and the community as well as the management of our performance in respect of the environment, human rights and diversity, all underpinned by adherence to good business ethics.

Do you have main Board sponsorship for the CR programme?

Yes, our Group Chief Executive is the main board sponsor of our programme. The main Board receives an annual update on programme activities and progress.

In addition, in January 2006 a Board CR Committee was established. It is responsible for setting guidance, direction and overseeing policies and progress on the Group's CR and related activities. (View terms of reference)

Is the programme externally verified?

External verification is carried out annually.

Does the company have a set of CR indicators in place to measure performance?

Yes, all CR related policies include KPIs.

Is the programme externally certified by ISO 14000 or EMAS?

Due to the nature of our business, the above certifications do not meet all our requirements. However, we do follow the government approved CR management and reporting guidelines for UK financial services, developed by the FORGE group of UK banks and insurers, of which Aviva is a member (http://www.abi.org.uk).

What percentage of the company does the programme cover - either by turnover/staff number?

Our CR programme covers all Aviva businesses worldwide - employing some 59,000 staff in over 20 countries.

Does your company offer products and services which provide an added social or environmental value?

We offer various products and services, which either explicitly or implicitly add social and/or environmental value. Below are a few examples, further details can be found in our latest CR report.

General insurance:

• Autograph product promoting responsible driving habits, whereby premium paid takes into consideration the number and length of journeys made.
• Digital Flood Mapping - revolutionary digital flood map which models the risk of flooding for individual addresses, as opposed to postcodes.
• Bio ethanol and Hybrid vehicles - some of our insurance schemes in Canada, the UK, France and the Netherlands offer discounts to drivers of hybrid and biofuel cars.

Life assurance:

• Broadening reach of insurance - offering low premium products for rural areas as well as for people from economically underprivileged backgrounds in India.

Fund Management:

• Socially responsible investment - Aviva Investors offers specific SRI funds. It also integrates analysis of performance in social, environmental, ethical and governance issues into its investment process.
• Igloo regeneration fund - an innovative urban regeneration programme.

www.avivainvestors.sg

Do you have an environmental supply chain management system?

Environmental and social criteria is built into our supply chain management system. We have strengthened the CR focus in our purchasing policy, including specific guidance on CR, ethical behaviours and standards of business conduct. A key element is a supplier CR code of conduct and we have given this to our top 20 suppliers by value. At the end of 2006, 65% of suppliers had signed up to the code.

We are also starting to work more with Aviva Investors's Socially Responsible Investment team to ensure consistency between companies we invest in and those we purchase from.