Helping customers after a hurricane

"They saw us as insurers but, most importantly, as human beings."

In early 2010, Hurricane Xynthia cut a swathe of destruction across western France. In its wake came Gaël Roux, an Aviva advisor. Amongst the dozens of people he helped that day was an oyster farmer, to whom he advanced €3,500 to make immediate repairs. “I made it clear I would always be there for them” said Gaël, speaking of the customers he helped that day.

Perhaps it is because we always try to look after the individual that we have millions of customers worldwide.