Reassuring Dorothy after the robbery
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"When Sherri answered the phone, it actually felt like she cared."
Dorothy returned home from a family party to find she had been robbed. Newly divorced and on her own for the first time in a long while, the break-in left her “scared to death”.
Dorothy was assigned Sherri Voutier of our London (Canada) office, as her adjuster. Sherri had herself been a victim of a home robbery and understood the shock, fear and other emotions created by an event such as this one.
For weeks after the robbery Dorothy was afraid to stay in her home because she no longer felt safe or protected. Sherri was always there to listen and even assisted by making arrangements for a contractor to not only fix the doors, but also change the locks. Dorothy always knew that she could count on Sherri to listen and provide her encouragement to move forward.
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